ElevenLabs CEO on Margins, IPO Plans, and Disclosing AI Voices to Customers

ElevenLabs, whose AI voice technology powers a growing share of customer service calls, is drawing attention not just for its business trajectory but for the ethical questions its CEO is willing to engage with publicly. In a candid interview, the CEO weighed in on whether companies deploying AI voices should disclose that fact to users — concluding that they probably should, at least until interacting with AI agents becomes a baseline expectation for consumers.

The conversation also touched on the company's financial profile, including margins and its thinking around IPO timing — signals that ElevenLabs is maturing from a cutting-edge AI lab into a business with serious enterprise ambitions.